Privacy and Terms & Conditions.

Each coach listed on Positive Futures Coaching Ltd website have their own insurance.  

We are committed to protect and safeguard your privacy and will only use the information collected about you lawfully (in accordance with the Data Protection act 2018).  

In summary what this means 

By law we can collect and process your data in the following circumstances; 

By consent in specific situations e.g. when you book and give your phone number, we may use it to contact you. 

To comply with our contractual obligations when you sign up for coaching. 

For Legal compliance in specific circumstances we are obliged to pass on your information e.g. where fraud or other criminal activity to law enforcement are involved. 

Where Legitimate Interest requires your data to pursue something which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests. 

When collecting your personal data, we will always make clear to you which data is necessary in connection with a particular service. When collecting your details we may retain it for up to 6 years under my HMRC obligations. 

Which information might we collect 

  • Name 
  • Email address 
  • Telephone number 
  • Number and value of sessions completed 

How this might be used 

  • Contact you regarding coaching sessions and bookings 
  • Provide evidence of coaching hours completed to the International Coaching Federation (ICF) or other coaching bodies in order to meet accreditation requirements. 
  • For marketing purposes (you may opt out of this at anytime through emailing info@positivefuturescoaching.com

We will not without your express consent provide your personal information to any other third parties. We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.  We will store your data for as long as is reasonable for the above usages or for a maximum of six years. You may ask us to delete your personal data at anytime. 

We may disclose information about you: 

  • when required to do so by law. 
  • in connection with any legal proceedings or prospective legal proceedings. 
  • in order to establish, exercise or defend our legal rights 

We may update this privacy policy from time-to-time by posting a new version on our website. 

In addition to our Privacy Policy, the data collected for payment via MeetFox are subject to their privacy policy which can be viewed at: https://meetfox.com/en/blog/meetfox-data-security-and-gdpr-compliance

Your rights enable you to request 

  • Access to the personal data I hold about you, free of charge in most cases. 
  • The correction of your personal data when incorrect, out of date or incomplete. 
  • The deletion of the data in specific circumstances. For example, when you withdraw consent, or object and we have no legitimate overriding interest, or once the purpose for which we hold the data has come to an end. 
  • A computer file in a common format (e.g. CSV or similar) containing the personal data that you have previously provided to us and the right to have your information transferred to another entity where this is technically possible. 
  • Restriction of the use of your personal data, in specific circumstances, generally whilst we are deciding on an objection you have made. 
  • We stop processing your personal data, in specific circumstances. For example, when you have withdrawn consent, or object for reasons related to your individual circumstances. 
  • We stop using your personal data for direct marketing (either through specific channels, or all channels). 
  • We stop any consent-based processing of your personal data after you withdraw that consent. 

You may instruct me to provide you with any personal information I hold about you anytime.  You may instruct me to remove your personal data by email at any time. 

If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office 0303 123 1113. 

Links To External Sites: 

Our Service may contain links to external sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy and terms and conditions of every site you visit. We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites, products or services.